Privacy Policy
Last updated: June 7, 2026
This Privacy Policy explains how Realium Ai (“Realium,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you use our website, applications, and related services (collectively, the “Services”). By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.
1. Information We Collect
We collect information in the following categories:
- Account information. Name, email address, password, brokerage, license details, and profile content (such as your headshot, bio, and branding) you provide when you register or set up your agent profile.
- Customer & contact data. Information you import or enter about your leads, clients, and sphere of influence — including names, email addresses, phone numbers, and notes — so the Services can power your CRM, campaigns, and follow-ups.
- Property & transaction data. Addresses, listing details, comparable sales, valuation inputs, deal numbers, and documents you create or upload.
- Payment information. Billing details processed by our payment provider (Stripe). We do not store full card numbers on our servers.
- Usage & device data. Log data, IP address, browser type, pages viewed, and feature usage collected automatically as you interact with the Services.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, maintain, and improve the Services;
- Generate content, valuations (CMAs), marketing, documents, and other AI-assisted output you request;
- Personalize your experience and surface relevant insights;
- Process payments, manage subscriptions, and prevent fraud;
- Communicate with you about your account, updates, and support;
- Comply with legal obligations and enforce our Terms.
3. AI Processing
Some features use artificial intelligence to generate text, valuations, and other output. Depending on your configuration, processing may occur on infrastructure operated by us or by third-party AI providers. We send only the data necessary to fulfill your request, and we do not sell your content. You are responsible for reviewing AI-generated output before relying on or distributing it.
4. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate the Services (e.g., hosting, payment processing via Stripe, email delivery, AI providers, and real estate data sources), bound by confidentiality obligations;
- Integrations you connect (such as social or MLS accounts), only as needed to perform the actions you initiate;
- Legal & safety recipients when required by law, to enforce our agreements, or to protect rights, property, and safety;
- Business transfers in connection with a merger, acquisition, or sale of assets, subject to this Policy.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account data as described below.
6. Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
7. Your Rights & Choices
Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can update much of your information directly in your account settings, or contact us using the details below to exercise these rights.
When you act as a controller of your contacts’ data within the Services, you are responsible for honoring their privacy rights and for having a lawful basis to upload and process their information.
8. Children's Privacy
The Services are intended for business use by professionals and are not directed to children under 16. We do not knowingly collect personal information from children.
9. International Users
We may process and store information in countries other than where you reside. By using the Services, you consent to such transfers in accordance with applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a revised “Last updated” date, and material changes may be communicated to you. Your continued use of the Services after changes become effective constitutes acceptance.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at [email protected].